Anchor Loans Institutional Case Study: Scaling Construction Loan Administration Efficiently

About Anchor Loans 

Anchor Loans Institutional is a construction lender focused on residential projects across the U.S. Andrew Cussen, SVP and Head of Asset Management for the mid-market department, leads a team of six responsible for managing the company’s loan portfolio post-close, including draw funding and borrower communication. 

Challenges 

When Andrew joined, the team consisted of just one other person. They needed to build scalable workflows and processes to support their growing loan volume without sacrificing oversight or requiring a proportional increase in headcount. Recognizing that Excel spreadsheets and PDFs wouldn’t be viable long-term solutions, Andrew focused on leveraging Rabbet to its full potential. 

Solution 

Andrew standardized the use of Rabbet within his team’s loan administration workflows. Today, it plays a vital role in the asset management team’s daily operations, providing intelligent document reading, invoice management, budget tracking, and portfolio oversight. 

Andrew can take a portfolio-level view to assess overall performance and ensure portfolio health, while also quickly drilling into the details when issues arise—like a large contingency request, a significant budget overage, or a major schedule delay. 

“Rabbet is really useful in tracking budgets in projects. I can very quickly see where we are with a budget on any given project in any specific line item. If I want to quickly look at the history of any budget line item, I can go back and quickly see historically how the borrower billed to this line item, I can pull up the invoices… all of that is really at my fingertips if I need to drill down into it.” 

Andrew can easily evaluate and accommodate budget reallocation requests when a borrower needs additional funds. “I could go within Rabbet and see how we are tracking on all the other budget items, assess if things are looking okay and determine if we can make a reallocation.”

He’s also able to catch irregular requests that haven't been directly communicated. “Rabbet will flag it to me. I can see my borrower is overbilling on this budget, and I need to go have a conversation with them.”

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