CUSTOMER SUCCESS WITH RABBET
Get Started in Days, Get a Business Partner That Lasts
From day one, our customers gain value from Rabbet and receive top-rated support no matter how their business evolves.
Rabbet's Post-Sales Experience Is Different
Lots of software companies over-promise and under-deliver. While they claim to have a “white-glove” customer experience, you know firsthand that their sales teams will say anything to get you into a contract. If you’ve tried these other platforms, you know the post-sales experience just doesn’t cut it.
Purchasing software is a big deal. It sometimes takes months of internal discussion and evaluation to arrive at a decision, and we know it’s an investment of your people’s time and bandwidth.
Whether it’s through our industry-leading product capabilities or through our stellar Customer Success and Support, our team is ready to support you from day one so you can maximize the value of Rabbet.
You're Ready to Choose Rabbet, What's Next?
Our structured approach to onboarding and implementation ensures that your team has a plan for successfully partnering with Rabbet.
Why do we think structure is important?
It helps you and your team know exactly what to expect. Accountability is important to ensure effective onboarding and implementation. Plus, this process has been refined by countless implementations. We know it works and our happy customers agree.
Immediate Steps After You Sign a Contract
- Rabbet to Rabbet handoff: Your sales rep tells the customer success team your company’s goals, objectives, unique business needs, and why you chose Rabbet in the first place.
- Get to know you: We schedule an intro call to hear from you what you hope to accomplish and set a plan to get you there. You’ll meet your Implementation Manager, who will help you get your account set up.
- Comprehensive Training: Depending on the plan you choose, you receive a mix of self-paced training, Zoom workshops, and Q&A sessions.
- Live support via chat is available for all our customers, regardless of tier.
Your Customer Success Manager
Want a dedicated Customer Success Manager? Many software vendors don’t provide that level of service, but we do! Our customers rely on a knowledgeable, accessible CSM while they’re enjoying the benefits of their Rabbet subscription (based on qualification).
Having your own CSM gives you a point-person for any question, concern, or ongoing training need. While you can always reach out to our technical support team via chat, your CSM is your right-hand person when using Rabbet. Through deeply understanding your business needs, they ensure that you maximize the value of Rabbet as your business grows.
Ongoing Technical Support
You deserve more than a chatbot
At Rabbet, we use real-live humans (say hi to Tom and Tim!) instead of bots to provide a quick resolution to your Rabbet-related questions. Our support team members can be reached by email or chat in the Rabbet platform. Their typical response time is under 5 minutes. If you need something outside of standard business hours, they’ll get back to you right away.
The best part is, you never have to submit a ticket for a request. Just chat with our team and they’ll handle the rest!
We're Here For You Every Step of the Way
At Rabbet, our commitment to serve our customers doesn’t end when you sign on the dotted line. Once you purchase Rabbet, our journey together is just getting started!
Our customers tell us that investing in the Rabbet platform is 100% worth it. Our team’s ongoing support ensures that you get the maximum possible value out of Rabbet to make your business even better. We encourage our customers to take full advantage of the training and support we provide and to leave us any feedback along the way.
What Do Rabbet Customers Say?
“The responsiveness from support is great, as are the help articles. And it was fantastic how the support team shows such care for each question that I have.”
“It was a much shorter time period than expected to be up and running. Rabbet was a great leap forward for us.”
“Your team has been super responsive. Any issue is immediately resolved.”
What Are You Waiting For?
With Rabbet, you get a business partner, not just a software platform.
Start your journey with Rabbet today.
